Lashes by RK Pty Ltd (ABN 86 662 838 628) (we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, when providing our e-commerce website to you (Services) or when otherwise interacting with you.
The information we collect
Personal information: information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data — including first name and last name.
- Contact Data — including billing address, delivery address, email address, and telephone numbers.
- Financial Data — including bank account and payment card details (through our third-party payment processor, PayPal).
- Transaction Data — including details about payments to and from us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data — including IP address, login data, browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website (including through cookies), the type of browser and operating system you are using, and the domain name of your internet service provider.
- Profile Data— including your username and password for our website, purchases or orders made with us, support requests you've made, information shared with our social-media platforms, your interests, preferences, feedback, and survey responses.
- Interaction Data — including information you provide when participating in any interactive features of our Services, including surveys, contests, promotions, activities, or events.
- Marketing and Communications Data — including your preferences in receiving marketing from us and third parties and your communication preferences.
- Professional Data — where you are a worker of ours or applying for a role with us, your professional history such as previous positions and professional experience.
How we collect personal information
We collect personal information in a variety of ways, including:
- Directly:when you directly provide it to us — for example, when you register for an account, through the ‘contact us’ form on our website, or when you request our assistance via email or over the telephone.
- Indirectly: while interacting with us — such as when you use our website, in emails, over the telephone, and in your online enquiries.
- From third parties:details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail.
Why we collect, hold, use and disclose personal information
Below is a description of the purposes for which we collect, hold, use, and disclose your personal information.
| Purpose | Type of Personal Information |
|---|---|
| To provide our Services to you, including to dispatch and deliver our products to you. |
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| To contact and communicate with you about our Services, including in response to support requests or other enquiries you make with us. |
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| To contact and communicate with you about any enquiries you make via our website. |
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| For internal record-keeping, administrative, invoicing and billing purposes. |
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| For analytics, market research and business development, including to operate and improve our Services, associated applications and social-media platforms. |
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| For advertising and marketing, including to send you promotional information about our events, experiences and information that we consider may be of interest to you. |
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| To run promotions, competitions and/or offer additional benefits to you. |
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| If you have applied for employment with us — to consider your employment application. |
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| To comply with our legal obligations or if otherwise required or authorised by law. |
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Our disclosures of personal information to third parties
We may disclose personal information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers, such as Shopify;
- marketing or advertising providers, such as Shopify;
- delivery or logistics providers who deliver our goods to you, such as Australia Post;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators, such as PayPal;
- our existing or potential agents or business partners;
- sponsors or promoters of any promotions or competitions we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- courts, tribunals and regulatory authorities in the event you fail to pay for goods or services we have provided;
- courts, tribunals, regulatory authorities and law-enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties that collect and process data, such as Google Analytics (see Google's partner privacy page), Meta Pixel, or other relevant analytics businesses; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Google Analytics
We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, and Google Display Network Impression reporting. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt out of Google Analytics Advertising Features using the Google Analytics Opt-out Browser add-on. To opt out of personalised ad delivery on the Google content network, visit Google's Ads Preferences Manager. To opt out of interest-based ads on mobile devices, on Android open the Google Settings app and select “ads”; on iOS 6 and above, use Apple's advertising identifier and visit the settings menu on your device.
Overseas disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, those third parties may store, transfer, or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: if you provide personal information to us, you understand that we will collect, hold, use, and disclose it in accordance with this Privacy Policy. You are not required to provide personal information to us, however if you do not, it may affect our ability to provide our Services to you.
Information from third parties:if we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have that person's consent to provide the information to us.
Anonymity: where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: to object to processing for direct marketing, unsubscribe from our email database, or opt-out of communications, please contact us using the details below or use the opt-out facilities provided in the communication.
Access: you may request access to the personal information we hold about you. An administrative fee may be payable. In some situations we may be legally permitted to withhold access, in which case we will advise you as soon as reasonably possible and provide the reasons for our refusal and any mechanism available to complain about the refusal.
Correction: if you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, contact us using the details below. We will take reasonable steps to correct it promptly.
Complaints:if you wish to make a complaint, contact us with full details. We will promptly investigate and respond in writing with the outcome and any steps we'll take.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies by themselves do not tell us your email address or other personally identifiable information. However, they do recognise you when you return and allow third parties such as Google and Facebook to cause our advertisements to appear on your social-media and online-media feeds as part of our retargeting campaigns. If you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you block all cookies (including essential cookies), you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links to other parties' websites. We do not have control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact us
For any questions or notices, please contact us at:
Lashes by RK Pty Ltd (ABN 86 662 838 628)
Email: info@lashesbyrk.com