Frequently asked questions.

Once your order ships we'll email a tracking number. You can also view tracking from Order History in your account.

We dispatch orders within 48 hours of payment on weekdays.

Most Australian orders arrive within 3–5 business days. Remote areas and international destinations can take longer.

Australia Post for domestic orders and DHL for international.

Yes — we ship worldwide via DHL Express.

Express shipping within Australia is $14.50 AUD (1–3 business days). DHL Express Worldwide is $39.95 USD (up to 7 business days). Free express shipping on Australian orders over $450, and free express worldwide over $350 USD. Free local pick-up is also available.

We don't currently run a local delivery service.

Larger items like lash beds ship by sea and typically take about 4 weeks to reach the port, plus up to 2 weeks for customs clearance. Smaller items such as lash trolleys and chairs can be expressed in the usual way.

PayPal, all major credit and debit cards, and pay-later options including Afterpay and ZipPay.

Cash is accepted only for in-store pick-up orders. We can't accept cash payments on shipped orders.

Unopened products can be returned within 30 days of delivery for a refund. For hygiene reasons we can't accept returns on opened lash trays, glue, or liquids unless the item is faulty. Full details live on our Returns page.

Email us within 48 hours of delivery with photos of the damaged item and packaging, and we'll replace or refund at no cost.

Pro-made fans are pre-made volume lash fans — typically 2 to 20 individual lashes per fan, in thicknesses from 0.03 mm to 0.10 mm — that come fanned and ready to apply. They're ideal for lash artists who want to offer volume sets without having fully mastered the Russian Volume technique.

They let you deliver consistent, symmetrical fans and finish sets faster, so you can book more clients and grow your income. They're also a great option if you want to offer volume sets before completing Russian Volume training, or to speed up hybrid appointments.

We offer Loose Pro-made fans (most economical, pair with a silicone lash pad), LUX Lash Books (easiest to apply — fans laid out in a mega tray), and Speedy Pro-made fans (a middle-ground option). The fans themselves are the same quality; the difference is packaging and setup.

Handmade fans are crafted by the artist during the appointment — maximum customisation, higher skill barrier. Pre-made fans are mass-produced single-size fans. Pro-made fans sit in between: pre-fanned to a high standard but still varied enough to feel custom, saving significant chair time.

Not when they're applied correctly with the right weight and bonding technique. Our Pro-made fans are built on ultra-light 0.03–0.05 bases so the weight on each natural lash stays within safe limits.

A full set uses roughly 100–150 fans, so a 1,000-fan tray typically yields around 7 full sets. Actual yield depends on the client's natural lash count and the density you're styling.

Absolutely — pro-made fans blend beautifully with classic lashes for hybrid sets, and work alongside handmade Russian Volume fans to save time during appointments.

Replace your adhesive every 4–5 weeks after opening to keep retention consistent.

Unopened adhesive can sit in the fridge but should be brought to room temperature before use. Once opened, keep it upright in a Glue Storage Container somewhere cool and dark.

Yes — every adhesive we sell is latex-free.

Yes. None of our adhesives are tested on animals and no ingredients come from animal sources.

Change the drop every 15–20 minutes. Once the drop starts to skin over or feels stringy when you dip, it's time for a fresh one.

Swap to one of the two spare nozzles included with every bottle. To prevent future blockages, use the pin provided while shaking, keep the bottle stored upright, and wipe the nozzle after each use with our RK Adhesive Nozzle Wipes.

Use our Tweezers Cleaning Tool with Liquid Remover and Sponge Ball — the easiest way to dissolve glue build-up without scratching the tips. Clean after every use.

Apply acetone (nail polish remover) to a cotton pad and wipe down the surface. For stubborn build-up, use adhesive remover and let it soak briefly before wiping. An Aluminium Glue Sticker on the surface makes future clean-up a peel.

Retention issues usually come from one of: a new adhesive you haven't dialled in yet, room humidity or temperature outside the glue's spec, not refreshing the drop often enough, too little adhesive, or the extensions sitting too far from the natural lash base.

Breath escaping from a mask raises local humidity, which can cause the adhesive to cure too fast and weaken the bond. Lower room humidity, use a little more adhesive, and avoid nano-mists or super bonders that could weaken the bond further.

The glue cures instantly under UV, so clients can get their lashes wet immediately (no 24–48 hour rule). You save ~30% of appointment time because you don't switch between eyes, and retention lasts a full natural-lash growth cycle (~8 weeks).

Prime and cleanse the natural lashes, separate them as you normally would (lamp off), then dip the extension or fan in the UV glue and place it on the natural lash. A short exposure under the lamp cures the bond instantly.

Yes. The system has passed photosensitivity testing — its combination of wavelength, power, and exposure time has no adverse effects on eyes or skin. The lamp shines onto closed eyelids only, and we include safety glasses for the artist.

Lashes stay bonded until the natural lash sheds in its growth cycle — typically around 8 weeks, which is exceptional compared to traditional adhesives.

Keep it in the supplied pouch to shield it from UV light, in a cool dry place. Don't refrigerate the UV glue.

When stored correctly, opened UV glue lasts 6 months and unopened glue keeps for up to 1 year.

Use a regular eyelash remover for routine removals, or tweezers during a refill for out-grown lashes.

Yes — the UV system works with any lash extensions. You can also continue using a primer as normal.

Create an account and you'll earn points automatically on every order. Points redeem as discounts at checkout — see our Rewards Program page for tier details.

We offer flexible online courses you can take at your own pace, plus in-studio training options in Adelaide, Sydney, and Melbourne. Every enrolment includes a professional-grade kit.

Yes — our lash extension courses are accredited, and you'll receive a recognised certificate on completion.

Not at all. Courses are designed for every skill level, from complete beginners to experienced artists adding new techniques.

Yes — salons and training academies can apply for wholesale pricing on our Wholesale page. Approved accounts receive tiered volume discounts of up to 25% off RRP.