Shipping FAQs
What should I do if I put in the wrong address?
If you have provided an incorrect shipping address, please reach out to us as soon as possible via email at info@lashesbyrk.com or through our Instagram DM, along with your order number.
While we will try to assist you with your request, we cannot guarantee that changes can be made to the shipping address once your order has been processed.
Please note:
If your package has already been shipped before you can contact us, you may retrieve it from the incorrect address or redirect it to a new address of your choice. Please be advised that any re-shipping of the parcel will be at the customer's expense.
Where do I get my tax invoice from?
After your order has been confirmed and paid, we will email you a tax invoice for your records.
What should I do if I’ve already placed an order but forgot to add something to my cart?
We kindly suggest placing a new order and selecting ‘pick up’ as your preferred shipping option. In the order notes section, please specify ‘add to other order’, and we will ensure that both orders are shipped together for your convenience.
Alternatively, if you prefer to communicate with us directly, please send us a direct message or text, and we will assist you in coordinating the shipment of your orders.
How do I know when to pick up my order?
After you have received your confirmation email, you will receive a notification stating ‘Pick Up Ready’. Once you receive this notification, please contact us with a day and time that is convenient for you to pick up your order.
Alternatively, we recommend that you send us an email or a text message before coming to the store to ensure that we can assist you with your order pick-up.
Do you ship overseas?
We offer worldwide shipping through DHL service.
How long does it take to ship my order?
We usually dispatch orders within 48 hours.
Are the items shipped from Australia?
Everything is shipped from within Australia!
How do I track my order?
Once your order has been shipped, we will send you an email with a tracking link that allows you to track your package and check the estimated delivery date. If you notice any delays or suspect that your order may have been lost or stolen, please don't hesitate to contact us for assistance. We're here to help!
What shipping couriers do you use?
We currently use the following service providers:
How much is shipping?
Our shipping options and fees are as follows:
- Express Delivery within Australia (interstate): 14.50 AUD. This option typically takes 1-3 business days to arrive.
- DHL Express Worldwide: 39.95 USD. This option takes up to 7 business days to arrive.
- Free express shipping on orders over 450 AUD.
- Free express worldwide shipping on orders over 350 USD.
- Free local pick-up is also available.
Please note that shipping times may vary depending on your location and any unexpected delays with our shipping providers.
Do you offer local delivery?
We currently don't offer local delivery services at this time.
Will I receive my order the next day?
Please allow up to 5 business days for delivery with our Express Shipping option. Please note that any delays or damages that occur during transit are the responsibility of the carrier and not Lashes By RK.
Can I change my order once I have placed it?
If you require any changes to your order, please reach out to us via DM or email as soon as possible. While we will make every effort to accommodate your request, please note that changes may not be possible once your order has been processed.
Please be advised that for custom items, once it has been packed, any changes to the order cannot be made.
If I place multiple orders on the same day, will you ship the items separately?
If you place multiple orders in a single night, we will try our best to ship them together. If you are charged for shipping more than once, we will refund you the additional shipping charge.
Can I exchange my product?
For further information regarding our returns and exchanges policy, please refer to our website. Alternatively, please feel free to contact us through our DM or email for any inquiries you may have.
Can I cancel my order?
We understand that sometimes circumstances change, and you may need to cancel an order. If that's the case, please contact us as soon as possible. We will do our best to accommodate your request, but please keep in mind that once your order has been packed and shipped, we cannot cancel it.
What should I do if I haven’t received my confirmation email yet?
We recommend checking your spam or junk folder in case our confirmation email has been filtered there. If you haven’t received a confirmation email within 24 hours of placing your order, please contact us via our Instagram DM, or email us at info@lashesbyrk.com, with your Order Number in the subject line.
What should I do if my discount code doesn’t work?
If you encounter issues with your discount code, please consider the following possibilities:
- The code has already been used. Please note that most of our discount codes can only be used once.
- The items in your cart are not eligible for the discount. Please be aware that our discount codes are typically only valid on full-priced items.
- Discount codes cannot be combined with other offers. However, you may be able to use a gift card (store credit) in combination with the discount code.
What should I do if I receive incorrect items or some items are missing?
We apologise for any inconvenience caused by the missing or incorrect items in your order. To assist you with this issue, please provide us with your order number, full name, and a description of the missing or incorrect items. Additionally, please take a quick photo of the package and the items received. This will help us quickly resolve the issue and ensure you receive the correct items. Please send this information to us at your earliest convenience, and we will do our best to make things right for you.
What should I do if I receive a faulty or damaged item?
We strive to deliver high-quality products in perfect condition, but we understand that sometimes issues may arise. In the unlikely event that you receive a faulty or damaged item, please contact us with your order number, full name, and details of the specific item you believe is defective. Please provide as much information as possible about the issue you are experiencing, and if you can, send us a short video through our Instagram page @lashesbyrk_supplier or email it to info@lashesbyrk.com. We will try to resolve the issue promptly and ensure that you are satisfied with your purchase.
What payment do you accept?
We accept various payment methods, including PayPal, all major credit and debit cards, as well as pay later options such as Afterpay.
Can I pay in cash?
We are pleased to offer cash as a payment option for customers who choose to pick up their orders in-store. However, we cannot accept cash payments for orders being shipped.
Do you offer bulk discounts for salons?
YES, we offer bulk discounts/ wholesale discounts on orders over $400.
- Spend $200 or more and save 5% with the code "Enternsave5"
- Spend $400 or more and save 10% with the code "Greatdeal10"
- Spend $950 or more and save 15% with the code "Spendmoresavemore15"
- Spend $1600 or more and save 20% with the code "Goldendeal20"
- Spend $2100 or more and save 25% with the code "Exclusive25"
