General
We have partnered with Australia Post and DHL to deliver your Orders (Shipping Partners). Any Orders over AUD $450.00 will be eligible for free express shipping and no code is required to redeem this free express shipping offer.
Orders
We ship Orders between business hours on Monday to Friday in Victoria, excluding public holidays in Victoria (Business Day). Any Orders made after 6pm on a Business Day will be packed on the next Business Day. If an Order is placed before 6pm on a weekend or public holiday, the Order will be packed on the following Business Day.
We use reasonable endeavours to pack and ship your Orders to you within the times outlined in this Policy and/or on our Site, but you agree that such time is an estimate only and is dependent on factors such as sales periods and high traffic during product launch periods, and factors outside of our control, including the capacity of our shipping partners.
Receiving your Order
Your Order will be delivered to the address you nominated on the Site when checking out. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Order at your nominated shipping address.
Shipping Times
When you place an Order, you will receive an order confirmation email from us. Your Order will then be packed and prepared for dispatch. Once the Order has been lodged with the Shipping Partner, you will receive a shipment confirmation email from the Shipping Partner containing your tracking number(s) for each Order.
Domestic Orders
We ship all domestic Orders via express post. The shipping time for domestic Orders is generally between 1 to 3 Business Days. Orders to rural and remote areas may take longer.
International Orders
We ship worldwide through DHL our Shipping Partners or Australia Post. Shipping rates vary depending on the country of delivery. The costs of shipping to your location will be displayed at checkout. You should expect to receive your order within 15 Business Days from the date you place the Order.
All international orders may incur duties, taxies and other charges depending on the country of delivery (Charges). You are responsible for the payment of all Charges on the Order levied by the country of delivery and you acknowledge and agree that all Charges are issued by your local authority, and not by us. Payment of these Charges may be required to release your Order from your local authority.
Incorrect Shipping Address
You acknowledge and agree that all information you provide to us in relation to an Order must be true and correct, including in relation to your shipping address.
If you have provided us with the incorrect shipping address for an Order, you must contact us immediately using the details at the end of this Policy. We will use all reasonable endeavours to rectify the issue, but you acknowledge and agree that if you contact us 2 or more days after the Order was placed, we cannot guarantee that the shipping address can be changed.
In the event that you provide us with an incorrect shipping address, you acknowledge and agree that we are not responsible for any Orders you do not receive, or any Orders that are otherwise lost or stolen, and we are not liable to you for any loss or damage you incur as a result of providing us with an incorrect shipping address.
Store Pickup
You may be eligible to pick up your Order from our premises in Victoria. If you elect to ‘pick up’ your Order at check out, we will send you an email with full details of the collection. Prior to pick up your order, please send us an email or text message to ensure that the order is ready for pick up and minimize wait time. Please contact us at info@lashesbyrk.com to arrange for pick up and confirm availability. When you collect your Order from our premises, you may be required to present your proof of purchase email along with your photo identification. You acknowledge and agree that if you fail to collect the Order on the collection date and time, your collection of the products will be rescheduled to the next available delivery date.
For any questions and notices, please contact us at:
Lashes by RK Pty Ltd (ACN 221 542 458)
Email: info@lashesbyrk.com
Instagram: @lasherbyrk_supplier
